Privacy Policy
We are committed to protecting your personal information and your right to privacy.
01Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us:
- Account Information: Email, wallet address, Telegram link
- Profile Information: Wallet connection, $ZTR tier, credit balance
- Telegram: Encrypted link to your Telegram account for community access
- Usage Data: Credit usage, service consumption (group messages, DMs)
- Payment Information: Solana transaction records for USDC credit purchases
02How We Use Your Information
- Provide and improve our trading-signal and expert-agent services
- Manage your credit balance, $ZTR tier, and Telegram community access
- Process USDC credit purchases and $ZTR token-gating
- Provide customer support and respond to your requests
- Send technical notices, updates, and security alerts
- Analyse usage to improve the platform
- Comply with legal obligations and protect our rights
03Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Telegram: When you link Telegram for community access
- Service Providers: Hosting, analytics, and infrastructure
- Blockchain Networks: Public transaction data on Solana
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
04Data Security
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Infrastructure: Industry-standard security practices and regular audits
- Token Security: Telegram and wallet link data are encrypted
- Blockchain Security: Leveraging Solana's built-in security features
05AI and Services
- Expert agents and trading signals use platform and tier context to serve you
- We use AI for chat, signals, and analysis (subject to our providers' policies)
- We do not use your private conversations or wallet balances for training
- Usage is attributed to your account for credits and access control only
06Blockchain and Cryptocurrency
- Public Ledger: Solana transactions are publicly visible on the blockchain
- Wallet Connections: We do not store your private keys or seed phrases
- Payment Processing: USDC and SOL payments are processed on-chain
- $ZTR: We read $ZTR balances for tier and access only; we do not hold your tokens
07Telegram and Community
- We store a secure link to your Telegram identity for access control
- We only use the permissions needed for tier and community access
- You can unlink Telegram at any time through your account
- We comply with Telegram's terms and privacy practices
08Data Retention
We retain your information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. You can request deletion of your account and associated data at any time, though some information may be retained for legal or operational purposes.
09Your Rights and Choices
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
10International Data Transfers
Our services are hosted globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
11Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that we have collected personal information from a child under 13, please contact us immediately.
12Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.
13Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
General: privacy@elevatingtraders.com
EU Data Protection Officer: dpo@elevatingtraders.com